All orders are sent out by Bambuya® within five weeks, subject to order processing, payment clearance and stock availability. Order processing may take up to five business days. The order will be sent to the address provided in the checkout process. We operate from Monday to Friday with the exception of Dutch public holidays.

A preliminary confirmation will be sent by email when your order is placed.

We will use PostNL (Dutch postal service) for shipping. Only Bambuya® can make the decision to use a different transport company.


Registered Mail

With this option you will be provided with a tracking ID for your package. Note that this tracking ID might be changed by your local postal service once the package reaches your country. If this is the case please contact your local postal service for more information and the new tracking number. Estimated delivery time is 1-2 business days within the Netherlands and 3-10 business days to international destinations, unless indicated otherwise on our website / in our web store.


We will charge 25 EUR for declined items, e.g. if you refuse to sign or do not pick up the order at your pick-up point. If you change your mind about things you ordered contact us at immediately. You still have to collect your package and return it back to us.

Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact us at When returning it you are responsible for the goods. We are not responsible for stolen goods.

In case of any technical difficulties regarding the quantities in stock we reserve the right to cancel your order.


Taxes and duties

European Union

If your country is part of the European Union (EU) prices include Dutch VAT at 19%. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.

Rest of the World

Orders to countries outside the European Union may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Dutch VAT. We are unable to advise the exact amount of Duties and Taxes your package will incur as these charges are imposed directly by your local Customs. You will be invoiced for the local taxes and duties. As we are unable to advise the amount this may be, we recommend you to contact your local post office to obtain a landed cost estimate.